AFSA Branch Operations Basics Training Modules
Training Today's Consumer Finance Employees
|Benefits of AFSA's Training Modules
Research shows that investing in a solid training program for your new hires reduces turnover, increases morale and improves customer service.
INTEGRATE THESE BRANCH OPERATIONS BASICS LEARNING MODULES INTO YOUR TRAINING PROGRAM TODAY!
A series of five online learning modules on branch office basics exclusively designed for the consumer finance industry.
- Consumer Finance Industry Overview
- Customer Service
- Marketing and Sales
- Making a Good Loan
- Collection Skills
- Training guides for the supervisor or learning coach
- Approximately one hour each with lessons that will take learners no more than 15-20 minutes to complete
- Self-paced modules - employees can pick up where they left off
- Audio narration
- Video skill modeling and content
- Interactive learning activities for each module
- Self-check quizzes
- Handouts for on the job learning activities designed to help you customize the program with your company's policies, products, and procedures
- Achievement Test for each module
- Certificate of Achievement for each module with student name
Volume Discount Pricing - when you purchase the program for 10 or more employees
Developed for AFSA by Universal Training