Research shows that investing in a solid training program for your new hires reduces turnover, increases morale and improves customer service.

INTEGRATE THESE BRANCH OPERATIONS BASICS LEARNING MODULES INTO YOUR TRAINING PROGRAM TODAY!

 A series of five online learning modules on branch office basics exclusively designed for the consumer finance industry.

• Consumer Finance Industry Overview
• Customer Service
• Marketing and Sales
• Making a Good Loan
• Collection Skills

1. Training guides for the supervisor or learning coach
2. Approximately one hour each with lessons that will take learners no more than 15-20 minutes to complete
3. Self-paced modules - employees can pick up where they left off
4. Audio narration
5. Video skill modeling and content
6. Interactive learning activities for each module
7. Self-check quizzes
8. Handouts for on the job learning activities designed to help you customize the program with your company's policies, products, and procedures
9. Achievement Test for each module
10. Certificate of Achievement for each module with student name

Volume Discount Pricing - when you purchase the program for 10 or more employees

Developed for AFSA by Universal Training